FAQ
FREQUENTLY ASKED QUESTIONS
A LITTLE HELP, RIGHT HERE
Looking for an answer? We've rounded up a few of the questions we get asked most often.
WHERE IS TILDA & MOO BASED?
We're proudly independent Australian brand, dreamed up and designed on the beautiful Mornington Peninsula in Victoria.
ARE YOUR PRODUCTS HANDMADE?
Some are, some aren't!
Our Classic Bibs, Triangle Bibs, Burp Cloths and Scrunchies are handmade in small batches from our home studio, while our Smock Bibs and Swaddles are designed in our little studio, and produced with our manufacturing partners.
Different processes, same love for colour, creativity and thoughtful design.
DO YOU OFFER FREE SHIPPING?
Yes! We offer free standard shipping on Australian orders of $95 and over.
Shipping costs for orderts below $95, or express shipping options, are calculated at checkout.
DO YOU SHIP INTERNATIONALLY?
Yes! International shipping is available to destinations offered at checkout. Shipping costs are calculated based on your location.
HOW LONG WILL MY ORDER TAKE?
Our usual order processing time is 1-4 business days.
Delivery times depend on your location and selected shipping method.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information where available.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to make a change, please get in touch as soon as possible.
Once your order has been processed or dispatched, we may not be able to make changes.
WILL THE FABRIC PRINT LOOK EXACTLY LIKE THE WEBSITE PHOTO?
Our products are cut from patterned fabrics, so print placement may vary slightly between individual pieces.
Colours can also appear a little different depending on your screen settings.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Yes! We offer refunds or exchanges on eligible full-priced items when you change your mind, provided you contact us within 14 days of receiving your order.
Items must meet our return conditions. For all the details, visit our Returns & Exchanges page.
Your rights under Australian Consumer Law also apply to faulty products, including sale items.
DO YOU WORK WITH ARTISTS OR OTHER BRANDS?
Yes! We love a collaboration!
If you're an artist, designer or brand with an idea you'd love to share, we'd love to hear from you.
Email info@tildaandmoo.com.au
STILL HAVE A QUESTION?
We're always happy to help. Head over to our Contact us page or email info@tildaandmoo.com.au